This Privacy Policy explains how Forge Technologies Inc. and its subsidiaries and affiliates (collectively, “Forge,” “we,” “us,” or “our”) collect, use, and share information about you when you visit forgehq.com, use our services, or otherwise interact with us (collectively, the “Services”). By using our Services, you agree to the practices described in this Policy.
1. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above, and, where appropriate, provide additional notice (such as by email or a notice on our website). We encourage you to review this Policy periodically.
2. Information We Collect
We collect the following categories of information:
(a) Information you provide. Contact and account details (such as name, business name, email, phone number, and password), the shipment, import/export, and customs information you submit, supporting documents, payment information, communications you send us, and any information you provide when applying for a job.
(b) Information collected automatically. When you use our website or platform, we automatically collect technical and usage information such as your IP address, device and browser type, operating system, the pages and features you use, the links you click, timestamps, and approximate location, including through cookies and similar technologies.
(c) Information from third parties. We may receive information about you from carriers, customers, business partners, publicly available sources, and service providers that help us verify information or deliver our services.
(d) Sensitive information. To provide customs brokerage, freight, and duty-drawback services, we may collect government identifiers (such as an EIN, importer number, or, where required by law, a Social Security number) that are necessary to clear shipments and meet regulatory requirements.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, maintain, and improve our services;
- Process shipments, customs entries, refunds, and payments, and provide customer support;
- Communicate with you about your account, transactions, and service updates, and—where permitted—send marketing;
- Personalize your experience and develop new features and services;
- Detect, prevent, and respond to fraud, security incidents, and misuse;
- Perform analytics and research to understand and improve our services;
- Evaluate job applicants; and
- Comply with our legal, regulatory, and recordkeeping obligations, and enforce our agreements.
4. How We Share Your Information
We do not sell your personal information. We share information only as needed to operate our services, including with:
(a) Service providers. Vendors that perform services on our behalf—such as hosting, payment processing, analytics, and communications—under obligations to protect your information and use it only as instructed.
(b) Carriers, authorities, and counterparties. Parties necessary to arrange transportation, clear customs, and provide the services you request, including carriers, customs and government authorities, and other supply-chain participants.
(c) Legal and protective disclosures. Professional advisors, law enforcement, and other authorities when required by law, subpoena, or legal process, or where necessary to protect the rights, property, or safety of Forge, our users, or others.
(d) Business transfers. A successor or acquiring entity in connection with a merger, acquisition, financing, reorganization, or sale of all or part of our assets.
5. Cookies and Tracking Technologies
We and our service providers use cookies and similar technologies to operate and secure our services, remember your preferences, understand how our services are used, and support our marketing. These technologies generally fall into three categories:
(a) Essential cookies that are necessary for our website and platform to function;
(b) Analytics cookies that help us understand how our services are used so we can improve them; and
(c) Advertising cookies that help us measure and deliver marketing.
You can control cookies through your browser settings, although disabling some cookies may affect how our services work. Our services do not currently respond to “Do Not Track” browser signals.
6. Your Choices and Rights
Marketing. You can opt out of marketing emails at any time by following the unsubscribe link in the message or by contacting us. We may still send you non-promotional messages about your account or transactions.
Cookies. You can manage cookies through your browser settings.
Access, correction, and deletion. Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, or to opt out of certain processing. To make a request, email us at privacy@forgehq.com. We may need to verify your identity before acting on your request.
7. Data Retention
We retain personal information for as long as necessary to provide our services, comply with our legal and recordkeeping obligations (including customs and trade laws), resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and the purpose for which it was collected.
8. Data Security
We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and destruction. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
9. Children’s Privacy
Our services are intended for businesses and for individuals who are at least 18 years old. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it.
10. Third-Party Links
Our services may link to third-party websites and services that we do not control. This Policy does not apply to those third parties, and we encourage you to review their privacy policies.
11. Contact Us
If you have questions about this Policy or our privacy practices, contact us at privacy@forgehq.com.
